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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A) Escalation status
B) Channel type
C) Warranty
D) Escalated Date

2. Which channel types are supported in SAP Cloud for Customer? ]

A) Employee support
B) Consumer-to-consumer
C) Business-to-customer
D) Business-to-consumer
E) Business-to-business

3. Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

A) Configuration and User Management
B) Fine-Tuning
C) Activity List
D) Scoping

4. What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Call-off quantity
B) Billing milestones
C) Usage restrictions
D) Covered objects
E) Entitled parts

5. Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Google maps
B) Hotmail
C) Whatsapp
D) Mindtouch

Solutions: