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| Section | Objectives |
|---|---|
| Deployment and Troubleshooting | - Configuration lifecycle management
|
| Security and Access Control | - Authentication and authorization
|
| Development and Scripting | - B2C Service scripting and APIs
|
| B2C Service Architecture and Fundamentals | - Oracle B2C Service (Service Cloud) architecture overview
|
| Integration Concepts | - Integration approaches
|
| Data Management and Customization | - Business rules and automation
|
1. Which API operation can be used to retrieve a list of all IncidentQueue labels and IDs configured on your Oracle B2C Service site?
A) QueryObjects
B) GetMetaData
C) GatValuesForNamedID
D) GatValuesForNamedlDHierarchy
2. Identify the correct Connect Web Services for SOAP .NET code snippet for retrievingNamedID values for the Opportunity. Survey object.
A) NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID (clientlnf oHeader, null,
"Opportunity.Survey");
B) NamedID [ ] valuesForNamedID = _client. GetOpportunitySurveyValuesByNamedlD <) ;
C) NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID ("Opportunity - Survey" , null, clientInfoHeader);
D) NamedID [ ] valuesForNamedID = ^client.GetNamedID (clientlnf oHeader, null, "Opportunity.Survey",
"values");
E) NamedID [ ] valuesForNamedID = _client. GetNamedlDValues (clientlnf oHeader, null,
"Opportunity.Survey");
3. Which is the correct syntax to place a message base <otstom_msg_xnput_label) in a form inputwidget in the Oracle B2C Service customer portal?
A) <rn:widget path="input/PormInput" label_input="%rnimag: OT3TOM_M3G_rNPTJT_LABEL%" />
B) <m:widget path="input/TextXnput [VD1] " input_label="%rn:ni3g: CUSTOM_MSG_INPUT_IiABEL%" />
C) <rn:widget pafch="input/FormInpuf input_label="|rn:mag: CD3TOM_MSG__INPOT_IiABEL#" />
D) <ra:wiciget path="input/TextInput" label_input="#rn:mag: CU3TOM_M3G_INPDT_LABEL#" />
4. Which statement is true about the Knowledge API?
A) A unique interaction ID is allocated for each unique user and can be reused by the users for multiple visits forthe duration specified by the VISIT_MAX_TIME configuration value.
B) A new interaction ID is automatically created as soon as an old ID expires.
C) In the customer portal framework, each unique visit by a user is tracked through the web session
D) In thecustomer portal framework, each unique visit by a user is tracked through an interaction ID.
5. Which is the correct way to update the primary email address of a contact in Oracle B2C Service with the ID =
8007000 and the email [email protected]?
A)
B)
C)
D)
E)
A) Option A
B) Option C
C) Option B
D) Option E
E) Option D
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |
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