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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which four statements are correct about hotkeys for Action Commands?

A) They allow a user to copy a service request.
B) They can all be modified.
C) They allow a user to forward a service request.
D) They can be assigned to a custom action script.
E) They allow a user to escalate a service request.
F) They have default values.

2. You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A) Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
B) Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
C) Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
D) Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects

3. Select three correct limits and restrictions when importing data from a file.

A) By default, the import starts immediately after itis activated.
B) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
C) Both create and update operations are available for imported records.
D) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
E) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

4. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Update resource member
B) Delete message
C) Update resource manager
D) Update SR reference
E) Delete activity

5. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?

A) Enable new locales for the languages to be used and provision designated users to translate the articles.
B) Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
C) Modify the original base locales of the articles to match the target language.
D) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

Solutions: