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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two types of joins are available in analytics?

A) Intersection
B) Outer LTD) External
C) Peripheral
D) Inner
E) Internal

2. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name contains a space.
B) The column name starts with a number.
C) The column name contains a punctuation.
D) The column name starts with a lowercase alphabet.
E) The column name contains a dollar symbol.
F) The column name contains an underscore.

3. Which three statements are true about headers of custom process models?

A) They contain all possible events with the objects.
B) The/QDntain the version number of the Connect Common Object Model.
C) The header section needs to be uncommented during testing.
D) The header section is always commented.
E) They list only the events that are supported by the code implementation.
F) They contain the version number of the PHP script.
G) They contain standard objects only.

4. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A) Monday 10 AM
B) Tuesday 11 AM
C) Saturday 6 PM
D) Saturday 4 PM

5. Which two statements are true about linking products, categories, and dispositions?

A) Product-category linking restricts customers from searching on the Customer Portal.
B) A leaf product's links are inherited from its parent product.
C) Links can be automatically created to categories and dispositions based on answers an incidents.
D) Product-category linking is independent of product-disposition linking.
E) Links can be created only between the parent levels of products, categories, and dispositions.

Solutions: