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Avaya APSS Unified Communications Online Test Sample Questions:

1. You are talking to Claudine, a CFO (chief financial officer). Claudine's business challenges are to manage the business in this economy, work with limited resources, and tightly control expenses. Which two of the Avaya capabilities will help with these business challenges? (Choose two.)

A) Integrate legacy systems to take advantage of the current investment.
B) Enable first call resolution to improve customer service.
C) Add new communication features by replacing legacy systems.
D) Realize cost savings through centralized management, SIP trunkingand tail-end hop off.

2. One of the important features that Avaya one-X@ Mobile shares with all of the Avaya UC
clients is single number reach. How does this benefit the company and the end user? (Choose two.)

A) The Company can easily track and locate the end user.
B) The end user's calls are private and secure by using the automatic encryption feature.
C) Customers aren't confused or frustrated they need just one number to reach staff.
D) The end user's privacy is protected as the business number is published and displayed to callers.

3. Meeting Exchange 6.2 included multiple feature enhancement;. Which two of the following ate Meeting Exchange 6.2 feature enhancements? (Choose two.)

A) Administration of Meeting Exchange by Avaya Aura" System Manager
B) Web Collaboration Agent
C) Microsoft Lync integration
D) Use of Dialogic boards for recording in Meeting Exchange servers reservationless conferences

4. Scenario No: 1
Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ("Partner" or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials S250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market. Is the Partner potentially in breach of anti-bribery/anti-corruption laws and regulations and Avaya's Anti-Bribery/Anti-Corruption polky?

A) Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the improper influencing of a foreign public official to secure business from any source
B) No, because the Partner didn't actually solicit any business for Avaya and the dollar value of the payment is relatively small

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