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| Section | Weight | Objectives |
|---|---|---|
| Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Migration approaches and risk mitigation - Post-deployment validation and support |
| Avaya Midsize Solution Portfolio | 20% | - Licensing models and options - Scalability and resiliency options - Deployment models: on-premise, hybrid, cloud - IP Office platform architecture and features |
| Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Determine collaboration and mobility requirements - Identify business objectives and drivers |
| Unified Communications & Collaboration Design | 15% | - Mobility and remote worker solutions - Voicemail and unified messaging design - Conferencing and collaboration applications - Integration with third-party systems |
| Networking and Infrastructure Design | 20% | - LAN/WAN design and considerations - QoS planning and bandwidth requirements - Security, survivability, and redundancy - VoIP and unified communications network design |
| Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Customer engagement design principles - Agent, supervisor, and reporting features |
| Solution Sizing and Bill of Materials | 15% | - Licensing requirements and calculation - Hardware and software component selection - System sizing and capacity planning - Complete bill of materials preparation |
1. You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.
Based on these factors, which IP Office deployment model would meet the customer requirements?
A) Private Cloud
B) Hybrid Cloud
C) Public Cloud
D) On-Premise
2. What is the Vantage Voice Assistant?
A) A Vantage application from the Apple app store
B) A Vantage application for the K155
C) A Vantage application from the Google Play store
D) An optional licensed feature for any Vantage device
3. One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?
A) Organization or group
B) Address
C) Email address
D) Job function
4. Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?
A) One MCU9 License for each board room and one XT5000 endpoint In each board room
B) A Video Collaboration Solution for IP Office XT endpoint with embedded server
C) One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
D) A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360
5. Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?
A) Avaya Communicator for IOS
B) Avaya one-X Communicator for Windows
C) Avaya Communicator for Windows
D) Avaya one-X Communicator for Mac
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
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