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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Joseph enabled FileVault 2. He then forgot the administrator password. How can you help Joseph?

A) Ask Joseph to startup from OS X Recovery and choose
B) Help Joseph erase the hard disk and reinstall OS X and forgotten.
C) Have Joseph startup from OS X Recovery and open the Firmware Password utility
D) Explain to Joseph that he can unlock the disk using the recovery key created when FileVault 2 was enabled.

2. Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. What steps can you advise Jeff to take to resolve the issue? SELECT THREE.

A) Press a key on the keyboard to reconnect it with the Mac.
B) Keep wireless devices within 33 feet (10 meters) of the Mac.
C) Check the battery level of the keyboard.
D) Turn off Bluetooth in the Bluetooth pane of System Preferences.
E) Make sure Show Bluetooth in menu bar is selected in System Preferences.
F) Check Activity Monitor.
G) Turn Wi-Fi off and on.

3. A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) Startup from an OS X Install DVD and choose the Get Help Online option
B) She must first install OS X on an external disk, then use Safari to search Apple Support articles.
C) Startup from OS X Recovery and choose the Get Help Online option.
D) In order to use Safari, the customer will have to restore the hard disk from a Time backup.

4. Bill has an administrator account on the iMac in the Marketing Department. This iMac is running OS X.
He just purchased a set of fonts to use on the new marketing project and
wants to make sure that all of the users on that iMac can use the new fonts. Where should Bill store the fonts on the iMac?

A) /System/Fonts
B) /Library/Fonts
C) -/Library/Fonts
D) /System/Library/Fonts

5. An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?

A) Start the iMac to OS X Recovery, open Terminal, and use it to delete all login items.
B) Start the iMac to OS X Recovery and reinstall OS X
C) Hold the Shift key at start up to Safe Boot.
D) Hold Command-S to enter single-user mode, then mo

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