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Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the Agentforce Specialist obtain related items?

A) Create a flex template that takes the records in question as inputs.
B) Call prompt initiated flow to fetch and ground the required data.
C) Utilize a standard email template and manually insert the required data fields.

2. Cloud Kicks wants to integrate its agent with its custom website. The goal is for customers to interact with the custom agent chat interface. Which approach provides the framework for the custom web application to communicate with the agent?

A) Model Context Protocol (MCP)
B) Agent API
C) Agent-to-Agent (A2A)

3. During configuration, Universal Containers (UC) forgot to grant Knowledge access to the Agentforce Service Agent. Which permission must UC add for the agent to interact with Knowledge articles and answer customer questions effectively?

A) Access Custom Objects and Manage External Users
B) Access Knowledge records and fields, and Allow View Knowledge
C) Allow View Knowledge and Run Flows

4. The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?

A) Model Builder
B) Agent Builder
C) Prompt Builder

5. Universal Containers is planning a marketing email about products that most closely match a customer's expressed interests. What should An Agentforce recommend to generate this email?

A) Custom sales email template which is grounded with interest and product information
B) Standard email draft with Einstein and choose standard email template
C) Standard email marketing template using Apex or flows for matching interest in products

Solutions: