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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A) Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
C) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
D) Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make

2. A customer is ready to migrate and deploy large volumes of configuration components as part of production deployment.
Which two tools support this deployment?
Choose 2 answers

A) IDX Workbench
B) Big Objects Manager
C) Velocity Installation Assistant
D) Velocity Build Tool

3. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

A) Asset
B) Contract
C) Account
D) Premise

4. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the application Page Layout to change/add/remove selected elements
B) Modify the VEELogoCard FlexCard to change the customer logo.
C) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
D) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.

5. Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers

A) Create an Experience cloud site to set up a sample digital experience site on your target org.
B) Create customer community user profiles for the Utilities self-serve portal.
C) Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.
D) Set up Utilities self-serve templates on your target org.

Solutions: