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Peoplecert ITIL V3 Foundation Sample Questions:

1. Identify the input to the Problem Management process

A) New Known Errors
B) Problem Resolution
C) Incident Records
D) Request for Change

2. Effective release and deployment management enables the service provider to add value to the business by?

A) Ensuring that all assets are accounted for
B) Ensures that the fastest servers are purchased
C) Verifying the accuracy of all items in the configuration management database
D) Delivering change, faster and at optimum cost and minimized risk

3. Which of the following could BEST be described as "A decision support and planning tool that projects
the likely consequences of a business action"?

A) A Service Improvement Plan (SIP)
B) A Request for Change (RFC)
C) A Problem model
D) A Business Case

4. Customer perceptions and business outcomes help to define what?

A) Governance
B) Key performance indicators (KPIs)
C) The value of a service
D) Total cost of ownership (TCO)

5. Which of the following activities is performed by application management?

A) Agreeing the service levels for the service supported by the application
B) Deciding who the vendor of the storage devices will be
C) Ensuring that the required functionality is available to achieve the required business outcome
D) Defining where the vendor of an application should be located

Solutions: