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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

Question 1

Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties

A. 2 and 3 only
B. All of the above
C. 1 and 2 only
D. 1 and 3 only

Question 2

Which one of the following is NOT a valid purpose or objective of problem management?

A. To eliminate recurring incidents
B. To prevent problems and resultant incidents
C. To manage problems throughout their lifecycle
D. To restore service to a user

Question 3

Which one of the following is the BEST definition of an event?

A. Reducing or eliminating the cause of an incident or problem
B. The unknown cause of one or more incidents that have an impact on an IT service
C. Any change of state that has significance for the management of a configuration item (CI) or IT service
D. An unplanned interruption to an IT service or a reduction in the quality of an IT service

Question 4

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
B. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
C. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
D. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

Question 5

Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A. Roles, people or groups
B. Functions
C. Teams
D. Job descriptions

Solutions: