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Salesforce Certified Field Service Consultant Sample Questions:

1. Service resources at universal container UC frequently work in more than one serviceterritory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers

A) Select working location enable primary on the working territories work rule
B) Remove the match territory work rule
C) Includes the match territory work rule
D) Deselect workinglocation primary on the working territories work rule

2. At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A) Dispatcher
B) Agent
C) Agent and Resource
D) Mobile, Agent, and Resource

3. Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?

A) Create a custom Mobile App that syncs articles based on service appointmentassignments.
B) Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.
C) Write a workflow that associates articles to work orders based on a picklist on thework order.
D) Use work types to assign associated articles to work order.

4. Org-Wide Default sharing is set to Private in a Salesforce org.
If the FieldService Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A) Service Resources
B) Resource Absences
C) Accounts
D) Work Orders
E) Work Types

5. An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

A) Create two Service Resources and assign them to the employee. &
B) Create one Service Resource and assign the relevant Permission Set Licenses. pee
C) Create one Service Resource and assign the Technician and Dispatcher role.
D) Create two Skills records and assign them to the Service Resource record.

Solutions: