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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the critical security risk if the AICC UAP is deployed as a web application without enforcing HTTPS
/TLS encryption?

A) Agent login credentials and customer data transmitted could be intercepted.
B) Call recording functionality will be disabled.
C) The IVR prompts will not play correctly.
D) Voice quality may be reduced.

2. When configuring a SIP trunk between the AICC solution and an ITSP (Internet Telephony Service Provider), which SIP message is sent by the AICC system to initiate a call?

A) BYE
B) 200 OK
C) INVITE
D) ACK

3. In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?

A) Leased Lines (MPLS)
B) Virtual Private Network (VPN)
C) Local Area Network (LAN)
D) Public Internet without encryption

4. What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?

A) To ensure the audio quality remains high.
B) To transfer call control signals.
C) To synchronize the clocks between the two systems.
D) To maintain NAT traversal and detect connection failure quickly.

5. Which AICC component is most directly involved in determining that a call from a "Platinum" customer should be routed to a dedicated queue for senior agents?

A) The IVR, which collects the customer's level.
B) The ICD, which is configured with routing rules based on customer attributes.
C) The CTI, which attaches the customer level to the call based on caller ID.
D) The UAP, which displays the customer level to the agent.

Solutions: