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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

Question 1

Which HP resource provides product-rich service information, such as Field Replaceable Unit (FRU) removal and replacement procedures, parts locators, and system diagnostics?

A. HP Services Media Library
B. HP Support Center (formerly IT Resource Center)
C. HP Technical Support
D. HP Warranty Lookup
E. HP Channel Services Network

Question 2

Where should you look for warnings and instructions regarding safety precautions when servicing HP products?

A. in the service manual only because it is the only accepted source for accurate knowledge
B. on the computer and on HP service blog posts
C. on the computer and on any replacement parts
D. in the service manual and on HP service blog posts

Question 3

How is thermal grease used when servicing HP computers?

A. Thermal grease lubricates and cools connections in PCI and memory slots for installing new components.
B. Thermal grease cleans and lubricates cooling fans to increase efficiency and to decrease noise.
C. Thermal grease must be applied between the system board and the processor to reduce heat transfer.
D. Thermal grease is applied between the processor and the heat sink upon replacement.

Question 4

What must the customer do to ensure recovery of encrypted data before replacing a system board that contains a Trusted Platform Module (TPM)?

A. Export the username and password that are associated with the desktop TPM application that accesses the encrypted data.
B. Export the TPM embedded MySQL database to an external device.
C. Back up the certificates and encryption keys that are stored in the TPM chip to an external device.
D. Run the HP TPM export utility to save the encrypted information to an FTP site.

Question 5

A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?

A. Try reading the protected media on a standard definition device to ensure that the media is working properly.
B. Flash the BIOS to ensure that the latest version of HDCP is configured for the device.
C. Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.
D. Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.

Solutions: