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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was wird durch die Dimension „Organisationen und Menschen“ des Servicemanagements beschrieben?

A) Ein- und Ausgänge
B) Kommunikation und Zusammenarbeit
C) Arbeitsabläufe und Kontrollen
D) Verträge und Vereinbarungen

2. Was beschreibt eine „Änderungsbehörde“?

A) Eine Möglichkeit, die menschlichen Aspekte des Wandels zu bewältigen
B) Eine Person, die eine Änderung genehmigt
C) Ein Tool, das zur Unterstützung von Änderungen verwendet wird
D) Ein Modell, mit dem bestimmt wird, wer eine Änderung bewertet

3. Welche Vorgehensweise hat den Zweck, Risiken für Vertraulichkeit, Integrität und Verfügbarkeit zu managen?

A) Kontinuierliche Verbesserung
B) Informationssicherheitsmanagement
C) Überwachung und Ereignisverwaltung
D) Service-Level-Management

4. Wofür kann ein Änderungsplan verwendet werden?

A) Bereitstellung einer Möglichkeit, normale Änderungen einzuleiten
B) Bereitstellung von Informationen zu bereitgestellten Änderungen, um die Verwaltung von Vorfällen und Problemen zu unterstützen.
C) Verfolgung und Verwaltung von Verbesserungsideen von der Identifizierung bis zur endgültigen Umsetzung
D) Beschleunigung der Planung und Autorisierung von Notfalländerungen

5. Was ermöglicht die Ergebnisse, die Kunden erreichen möchten?

A) Organisation
B) Garantie
C) IT-Anlage
D) Dienst

Solutions: