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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Interaction Management | 15% | - Business conditions and verification - Dialog configuration - Pega Knowledge integration |
| Topic 2: Reporting | 5% | - Insights creation - Dashboard configuration |
| Topic 3: Data Integration | 15% | - Storage and external data options - Common Data Model purpose and components - Entity and relationship configuration |
| Topic 4: Channels | 15% | - Digital Messaging and Messaging AI - Email bots and voice channels - Pega Call configuration |
| Topic 5: Case Management | 10% | - Customer Service case creation best practices - Service requests - Case templates and configuration |
| Topic 6: User Experience | 20% | - Constellation UX best practices - Composite UI patterns - Composite tabs configuration |
| Topic 7: Business Outcomes | 5% | - Aligning implementation with business goals |
| Topic 8: Application Development | 15% | - Coexistence and modular reuse - Application development lifecycle - Center-out architecture |
At present, the PEGACPCSD23V1 exam requires a passing score of 65% and costs USD $190 (excluding local taxes) to register. Pegasystems controls both figures, so confirm them on the official site before you book.
The latest exam information lists 50 questions for the PEGACPCSD23V1 exam, to be completed in 90 minutes minutes. Rehearsing under these conditions in the online engine is the closest thing to sitting the real test.
The Pegasystems Certified Pega Customer Service Developer 23 blueprint is organized into these principal domains:
Additional domains follow in the full official outline, and our bank spans them all.
Pegasystems recommends these official training options:
If formal classes fit your budget and calendar they add structure; otherwise, disciplined self-practice with a current bank covers the same ground.
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Pegasystems specifies the following prerequisites for the Pegasystems Certified Pega Customer Service Developer 23: Recommended: Completion of Pega Customer Service Implementation training; prior knowledge of Pega Platform.
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