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Salesforce Certified Slack Consultant Sample Questions:

1. What are three actions a client should take when preparing for a grid migration?

A) Remove all guests from migrating workspaces.
B) Remove all apps from migrating workspaces.
C) Address duplicate usernames.
D) Accept the migration invitation.
E) Ensure user emails match SSO.
F) Disconnect Slack Connect channels.

2. Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?

A) Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.
B) Post answers to the questions in the #slack-help channel with an @here mention.
C) Copy and paste the text of the help center into your training channel and pin the post.
D) Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.

3. You are helping your client plan a grid migration, and they ask you what will happen to the URL of the existing workspace after the migration is complete.
What should you tell them about the existing workspace URL?

A) It will automatically be updated with a randomly generated new URL.
B) It will remain the same and take users back to the original workspace outside the grid org.
C) It will remain the same but stops working.
D) It will remain the same and take users to the workspace within the grid org.

4. Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

A) Schedule of Creameri Ice Cream Co. deliveries and expected delays
B) Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
C) Learnings from the Creameri Ice Cream Co. employee satisfaction survey
D) A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction

5. Betalog Corp is planning a grid launch with three workspaces. They would like a default announcement channel for all members in the grid.
What guidance can you provide Betalog's Slack admins to meet their requirement?

A) Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.
In org settings, make it a default channel.
B) In org settings, create a channel and make it a default channel. Add all three workspaces to the channel.
C) Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.In the workspace settings, make it a default channel.
D) In org settings, create a channel and make it a default org-wide channel. Add the channel to the other two workspaces.

Solutions: