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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. You enter a word in the Manage Search Query tool field "Tune a Question" that Knowledge Advanced does not recognize.
Which statement is true?

A) Knowledge Advanced does not accept words that are not in the dictionary.
B) You must check if alternative synonyms exist.
C) You must correct the spelling manually.
D) The tuning process automatically corrects it.

2. What does the response requirement in an SLA specify?

A) initial response time limit to all customer inquiries within one business day.
B) the overall maximum time limit for the initial response and resolution for each incident.
C) individual time limits for the initial response time and subsequent resolution asper the business hours.
D) the maximum number of days allowed for the resolution of an incident as per the business hours.

3. Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)

A) the number of times documents were clicked on as a result after a particular answer
B) the number of cases linked to the top answer
C) the number of times the "Is this answer helpful?" option has been selected as "Yes"
D) the total number of times the search has been made with the search string containing the title of the document
E) the total number of times documents were clicked on

4. Which two features can you use toconnect output levels in a report? (Choose two.)

A) dashboards
B) drill-down links
C) drill-down filters
D) grouping
E) variables

5. Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)

A) Click-ThoughRate of External Documents
B) Questions with High Score Answer
C) Words without Concepts
D) Article Aging
E) Search Accuracy

Solutions: