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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Business analyst (BA) has been asked to show stakeholders how it works so the implementation project can move forward. Timelines are two tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track.
What should the BA do to help stakeholders visualize how it will work?

A) Create a UPN (Universal Process Notation) diagram.
B) Build a capability model.
C) Schedule a storyboarding session.

2. While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?

A) Review the effort and impacts with the service team, and work to align requirements across the teams.
B) Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
C) Prioritize the effort as defined by sales and ask the director to review any service impacts. .

3. The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?

A) Using live workshops to map out the sales process
B) Conducting individual interviews with stakeholders
C) Asking stakeholders to complete a questionnaire

4. Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.
What is the first step the BA should take to help resolve the issue?

A) Confirm steps to reproduce the issue.
B) Create a test plan for each web browser.
C) Update page layouts in production.

5. A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?

A) Analyze, build, operate, deliver
B) Analyze, build, deliver, operate
C) Analyze, operate, build, deliver

Solutions: