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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center deployment includes multiple communication channels. Management wants interactions automatically routed to the most qualified agents based on skill level. Which routing strategy should be used?

A) Uniform broadcast routing
B) Skills-based routing
C) Longest available agent
D) Round robin routing

2. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A) Data Parser node
B) Generate OTP node
C) SMS node
D) Evaluate node
E) Profile node

3. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?

A) Unified CM IM&P
B) Webex Edge Connect
C) Webex AI Assistant
D) Expressway-E clustering

4. An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?

A) CAPF enrollment
B) TFTP authentication
C) SNMPv3
D) SAML single sign-on

5. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
B) Set up a Receive node that uses a custom event that matches the user email.
C) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
D) Set up a Receive node that uses a custom event that matches the Webex bot email.

Solutions: