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300-830 pdf
  • Exam Code: 300-830
  • Exam Name: Implementing Cisco Collaboration Cloud Customer Experience
  • Q & A: 82 Questions and Answers
  • PDF Price: $59.99
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  • Exam Code: 300-830
  • Exam Name: Implementing Cisco Collaboration Cloud Customer Experience
  • Q & A: 82 Questions and Answers
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300-830 Testing Engine
  • Exam Code: 300-830
  • Exam Name: Implementing Cisco Collaboration Cloud Customer Experience
  • Q & A: 82 Questions and Answers
  • Software Price: $59.99
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Cisco 300-830 Exam Syllabus Topics:

SectionWeightObjectives
Digital Channels15%- Configure software components to route digital contacts within Webex Contact Center frameworks
- Troubleshoot digital channels delivery faults across modern communication flows
  • 1. Web chat connectivity interfaces
  • 2. Email delivery structures
  • 3. SMS text pipelines
  • 4. Social media integration targets
Telephony and Call Routing30%- Configure inbound and outdial telephony options for Webex Contact Center agents
- Troubleshoot voice channels configuration mismatches
  • 1. System logs and debug output isolation
  • 2. Flow design debugging parameters
- Configure infrastructure components to route voice calls within Webex Contact Center flows
  • 1. Team definitions and routing weights
  • 2. Channel layout variables
  • 3. Flow design scripts and logical variables
  • 4. Queue mechanics and resource targets
- Describe Webex Contact Center telephony architecture options
  • 1. Local gateways deployment scenarios
  • 2. Cloud Connected PSTN (CCP) structural pathways
  • 3. Webex Calling integration topologies
- Configure Webex Contact Center telephony integration and system interfaces
Advanced Features and AI25%- Describe AI capabilities within Webex Contact Center architectures
  • 1. Interaction data analytics
  • 2. Virtual AI agents deployment modes
  • 3. Automated text and voice summarization rules
- Configure outbound campaign management pipelines and dialer options
- Implement webhooks and developer APIs to support external database queries
  • 1. RESTful web services integrations
  • 2. GraphQL metadata processing layouts
Tenant Configuration and Reporting30%- Analyze real-time and historical dashboards to isolate operational constraints
- Configure desktop layouts and custom desktop profiles for agents and supervisors
- Configure Webex Contact Center users and identity records
- Configure multi-tier customer experience variables and thresholds
- Configure security profiles, skills-based routing rules, and scheduling patterns
- Describe Webex Contact Center reporting analytics and data visibility tracking
- Describe network requirements for Webex Contact Center systems

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question #1

Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

  • A. Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.
  • B. Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.
  • C. Set the Workflow Custom Variable chatDomain to a valid value.
  • D. Set the Workflow Custom Variable liveChatDomain to a valid value.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

Reveal Solution  Discussion  0

Correct Answer:

Question #3

An engineer is configuring an email channel for their organization. A virtual agent will route conversations in the channel to a live agent. The organization already contains several channels.
Which two actions must the engineer take as part of the configuration? (Choose two.)

  • A. Onboard the company.
  • B. Create templates for digital channels.
  • C. Authorize nodes.
  • D. Create entry points.
  • E. Create channel assets.
Reveal Solution  Discussion  0

Correct Answer: D,E  🗳️

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Question #4

An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?

  • A. Agent Session Record
  • B. Customer Activity Record
  • C. Agent Activity Record
  • D. Customer Session Record
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for ValidBraindumps members. You can sign-up / login (it's free).

Question #5

Webex Contact Center agents cannot use WebRTC to make and receive calls. What must be configured on their Desktop profile to enable this functionality?

  • A. Agent DN
  • B. Browser
  • C. Extension
  • D. Desktop
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for ValidBraindumps members. You can sign-up / login (it's free).

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