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BlackBerry 10 Support Specialist Sample Questions:

1. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
B) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
C) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
D) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.

2. n the event of loss, what can be used to find a device?

A) Enable BlackBerry Device Services
B) Enable Airplane mode
C) Enable BB Protect
D) Enable Location Services

3. The standard battery that comes with the BlackBerry 10 (BB10) handheld can be charged through which one of the following types of cables?

A) Micro USB
B) AC Power Adapter
C) Micro HDMI
D) Mini USB

4. What profile types can be created and managed from the BlackBerry Device Service (BDS) to be pushed to BlackBerry Tablets and Smartphones?

A) User, Network, Security
B) Email. SCEP, Wi-Fi. VPN, Pro>^
C) BlackBerry Balance, BlackBerry ID, BlackBerry Protect
D) Network, Software, Security

5. What happens when a user activates a Playbook in addition to a smartphone on the BlackBerry Device Service (BDS)?

A) The smartphone stops communication with the server
B) The smartphone has a popup to choose the device to continue communication with the BDS.
C) The devices with the most memory free will stay enabled, and the other devices are disabled from the BDS automatically.
D) Both the Playbook and the smartphone will continue to work since the BDS supports multiple devices per user.

Solutions: