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BlackBerry 10 Support Specialist Sample Questions:

1. A user reports getting a 403 error while trying to configure their e-mail account. What is the most likely cause?

A) The user* s password has been mistyped.
B) ActiveSync is not configured with Autodiscover.
C) ActiveSync is currently off-line.
D) The user is not provisioned for data services.

2. What Hardware ports are available on a BlackBerry 10 (BB10) device?

A) HDMI, Parallel, Serial ports
B) Serial. USB
C) Parallel, Serial. 3.5 mm Audio Jack
D) HDMI. USB, 3.5 mm Audio Jack

3. How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone using the BlackBerry Device Service (BDS)?

A) There is no way for a user to tell which profiles have been pushed.
B) The Wi-Fi profile will have a lock icon next to it.
C) The Wi-Fi profile will have a briefcase icon next to it.
D) The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.

4. How would a user activate with BlackBerry Device Service when external connection to the internet is offline?

A) Fully qualified domain name:3101
B) Fully qualified domain name:8082
C) Fully qualified domain name:8081
D) Fully qualified domain name:4101

5. Performing a Security Wipe will delete which of the following?

A) All data on the device including any pictures or videos, and downloaded applications
B) If work perimeter does not exist then all data but not downloaded applications
C) All PIM information, pictures or videos but not downloaded applications
D) All data from the work perimeter

Solutions: