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Apple Desktop Service Certification Sample Questions:

1. "In Apple Hardware Test, what does an error code of ""mem_X/X"" signify?

A) It signifies that Apple Hardware Test requires more memory.
B) It signifies that test results have been memorized.
C) It signifies that all memory slots are occupied.
D) It signifies that memory should be replaced.

2. A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) Does your ISP support wireless access to the Internet?
B) What type of wireless card is installed in your iMac G5?
C) Can any other computer successfully join her network?
D) Have you upgraded to Mac OS X v10.4.8?

3. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a NODE in this scenario?

A) Coaxial cable
B) Ethernet cable
C) Mac mini
D) TCP/IP

4. Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A) No
B) Yes

5. Which of the following is NOT a good step to take when working onsite on a computer?

A) Place parts on the floor.
B) Wear a grounded ESD wrist strap.
C) Use a grounded ESD mat.
D) Check the polarity of the grounded power outlet.

Solutions: