[May-2023 Newly Released] C_C4H510_21 Exam Questions For You To Pass
SAP C_C4H510_21 Exam: Basic Questions With Answers
C_C4H510_21 Exam Certification Details:
| Cut Score: | 65% |
| Exam: | 80 questions |
| Duration: | 180 mins |
| Sample Questions: | SAP C_C4H510_21 Exam Sample Question |
| Languages: | English |
NEW QUESTION 13
What does the system automatically generate when you create a new employee in SAP Service Cloud?
- A. Service agent
- B. Workflow rule
- C. Business user
- D. Organizational unit
Answer: C
NEW QUESTION 14
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.
- A. Territories
- B. Code list restrictions
- C. Field extensions
- D. Business roles
Answer: A,D
NEW QUESTION 15
Which of the following applies to time recording? Note: There are 3 correct answers to this question.
- A. Time sheets can be submitted for approval.
- B. Code list restrictions are not possible for the Time Type field.
- C. You can activate Microsoft Outlook integration for time recording.
- D. Time recording can be done online or in offline mode.
- E. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
Answer: A,D,E
NEW QUESTION 16
Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.
- A. The activity list is automatically generated by the system based on your scoping decisions.
- B. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- C. Scoping is automatically generated by the system based on your fine-tuning decisions.
- D. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
Answer: A,B
NEW QUESTION 17
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.
- A. Execute an action for grouping tickets.
- B. Maintain the ticket hierarchy.
- C. Define a multi-step approval process.
- D. Use the Subticket tabstrip to add a ticket.
- E. Select the relevant scoping item.
Answer: B,D,E
NEW QUESTION 18
Which of these template formats is supported by the Data Workbench?
- A. Raw data
- B. csv
- C. XML
- D. HTML
Answer: B
NEW QUESTION 19
For which element do you maintain attributes such as password and security policy?
- A. Employee
- B. Service agent
- C. Business role
- D. Business user
Answer: D
NEW QUESTION 20
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
- A. Cross-selling list
- B. Price list
- C. Price scale
- D. Pricing procedure
Answer: D
NEW QUESTION 21
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.
- A. Contracts
- B. Maintenance plan
- C. Customer
- D. Service request
Answer: A,C
NEW QUESTION 22
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
- A. Set the read access to restricted.
- B. Set the access rights to display.
- C. Set the access rights to edit.
- D. Set the read and write access to restricted.
- E. Set the write access to restricted.
Answer: A,D,E
NEW QUESTION 23
Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.
- A. Update
- B. Delete
- C. Insert
- D. Upsert
Answer: C,D
NEW QUESTION 24
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Ticket
- C. Contract
- D. Visit
Answer: B,C
NEW QUESTION 25
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.
- A. Determining fine-tuning settings
- B. Reporting
- C. Controlling responsibility
- D. Determining service level assignments
- E. Controlling validity of the service catalog
Answer: B,D,E
NEW QUESTION 26
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.
- A. Configure SAP Jam as knowledge base.
- B. Create a migration template.
- C. Create a broadcast.
- D. Integrate MindTouch.
Answer: A,D
NEW QUESTION 27
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The ticket is escalated.
- B. The warranty is set to active.
- C. The registered product has no installed base assignment.
- D. The warranty is expired.
Answer: C
NEW QUESTION 28
Which of the following features apply to time recording? Note: There are 3 correct answers to this question.
- A. Time sheets can be submitted for approval.
- B. Code list restrictions are not possible for the Time Type field.
- C. Time recording can be done online or in offline mode.
- D. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- E. You can activate the Microsoft Outlook integration for time recording.
Answer: A,C,D
NEW QUESTION 29
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A. Business user
- B. Employee
- C. Service agent
- D. Business role
Answer: B
NEW QUESTION 30
What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.
- A. Add a reference to a service contract.
- B. Use e-malis as a response to a ticket.
- C. Add a reference to an account.
- D. Add an account team member.
Answer: B,C
NEW QUESTION 31
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.
- A. The template structure is predefined and cannot be changed.
- B. Data can be loaded only once.
- C. There is a template available for each object that allows tool-supported migration.
- D. Field definitions are not relevant.
Answer: C
NEW QUESTION 32
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?
- A. Activity planner
- B. Activity list
- C. Workflow rule
- D. Visit planner
Answer: C
NEW QUESTION 33
Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
- A. Incident category
- B. Process category
- C. Maintenance category
- D. Cause category
- E. Warranty category
Answer: A,B,D
NEW QUESTION 34
How can you restrict access to Product View?
- A. Employee
- B. Sales Data of Employee
- C. Territories
- D. Service Unit of Employee
Answer: B
NEW QUESTION 35
Which data element is used to calculate the warranty start?
- A. Warranty reference date
- B. Number of months
- C. Warranty duration
- D. Service category
Answer: A
NEW QUESTION 36
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A. Address mismatches must be corrected first.
- B. At least one service object needs to be assigned.
- C. A service contract is active.
- D. A customer needs to be assigned.
Answer: B,D
NEW QUESTION 37
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.
- A. Service level of incoming tickets
- B. Status
- C. Ticket due date
- D. Service category
Answer: B,D
NEW QUESTION 38
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