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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A) Incident management
B) Event management
C) Lifecycle management
D) Compliance management

2. A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?

A) Only TADDM licenses are tripled.
B) The required number of all licenses is tripled.
C) The required licenses number does not change.
D) The required number of all licenses is doubled because the development environment does not require separate licenses.

3. Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A) To evaluate license needs
B) To identify the decision makers
C) To draw an organization chart
D) To identify Key Performance Indicators

4. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

A) To ensure that services are designed to meet business needs
B) To define activities, roles, responsibilities, functions, and metrics
C) To identify units of organizations responsible for specific outcomes
D) To create value for stakeholders

5. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A) IBM SmartCloud Control Desk
B) IBM SmartCloud Control Desk Entry Edition
C) IBM SmartCloud Control Desk for Managed Service Providers Edition
D) IBM SmartCloud Control Desk for Internal Service Providers Edition

Solutions: