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Avaya Aura® Contact Center Solution Design Sample Questions:

1. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What is the percentage of customer support Issues that are resolved In one call?
B) What Is the IVR name?
C) What are the customer support pain points?
D) Which system support click-to-call from the web?
E) What are the agent performance reporting requirements?

2. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya technical staff
B) Avaya Professional Services
C) Avaya Development team
D) Avaya Support

3. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
B) Avaya can deliver what has been promised.
C) The executive summary section of the proposal highlights the solution features.
D) The proposal value Is obvious, so It is not discussed.

4. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Breeze® Platform
B) Avaya IX™ Workspaces
C) Avaya Control Manager
D) Avaya IX™ Workforce Engagement

5. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Messaging (AAM)
B) Multimedia Messaging
C) Context Store Snap-In
D) Co-browse Snap-In

Solutions: