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IBM ICS SmartCloud for Social Business Sales Mastery Test v1 Sample Questions:

1. In what scenario is a Step-up part used?

A) To convert a trial to a paid subscription
B) To allow an upgrade from SmartCloud Notes to SmartCloud Meetings
C) To offer the customer a price incentive if they have active on-premises S&S agreements
D) To offer a multi-year subscription

2. When an order is placed, the seller must provide what additional information before the order can be provisioned?

A) A SmartCloud Admin Form that lists key provisioning data such as the email address of the customer's organization administrator.
B) A secondary credit card in case the customer forgets to pay their bill
C) A mobile phone number
D) A customer reference

3. What is the difference between Engage Advanced and Engage Standard?

A) Engage Advanced includes email and instant messaging
B) Engage Advanced is a minimum 3 year subscription
C) Engage Standard includes email
D) Engage Advanced has wiki editing

Solutions: