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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

A. Service level management
B. Problem management
C. Service request management
D. Change enablement

Question 2

Which BEST describes the focus of the 'think and work holistically' principle?

A. Breaking down large initiatives into smaller pieces of work
B. Eliminating unnecessary steps to deliver valuable outcomes
C. Integrating an organization's activities to deliver value
D. Considering the existing organizational assets before building something new

Question 3

Which practice needs the right culture to be embedded across the entire organization?

A. Continual improvement
B. Service level management
C. Service request management
D. Change enablement

Question 4

Which is an activity of the 'incident management' practice?

A. Assessing and prioritizing improvement opportunities
B. Providing good-quality updates when expected
C. Performing service reviews with customers
D. Automating service requests to the greatest degree possible

Question 5

When is the earliest that a workaround can be documented in 'problem management'?

A. After the problem has been resolved
B. After the problem has been analyzed
C. After the problem has been logged
D. After the problem has been prioritized

Solutions: