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EXIN ITILSC-OSA Exam Syllabus Topics:

Reference: https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf

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Training Course for ITILSC-OSA Validation

Since taking the test is only allowed after undertaking an accredited training, awareness of what this process entails is of the utmost importance. AXELOS has approved various training providers to help the candidates prepare for their tests. Each provider can structure its delivery style in a manner that it finds the most appropriate. However, their ultimate goal should be to ensure that their learners will be assisted to cover the requisite units, which have to follow the exam syllabus. Also, the delivery mode should be virtual or through e-learning. Once learners complete the curriculum, they should display the competencies below:

• The usage of processes, activities, as well as functions of OSA in achieving operational excellence;
• How important IT security is and how it contributes to OSA;
• Challenges, CSFs (Crucial Success Factors), as well as risks related to OSA;
• How to optimize the performance of service operation;
• The value that OSA activities bring to the business;
• Specifically emphasizing the lifecycle processes in addition to roles for service operation, which include event management, incident management, request fulfillment, problem management, and access management;
• Planning for service operation with descriptions of roles as well as functions that are to be carried out in service operation alongside support. This covers service desk, IT operations management, application management, and technical management.
• The interaction between the OSA processes with other processes within the service lifecycle;
• The place of OSA activities in supporting the ‘service lifecycle’;
• Operational activities associated with processes covered within other stages of the lifecycle like change management, service asset & configuration, capacity management, availability management, knowledge management, and more;
• Knowing the technology as well as execution considerations that surround OSA;
• Measuring OSA;

Besides lectures, it is highly suggested that learners be prepared fully for the ITILSC-OSA exam and the workplace environment through practical exercises in the process of the course. Also, it would be prudent for them to get a chance to take a mock test.

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Prerequisites

Those applicants who are pursuing this ITIL certification must hold the ITIL Foundation certificate. It is also recommended that the test takers are conversant with IT terminology. Moreover, they should understand OSA in the context of specific business environments. In addition, the specialists need to possess practical experience in at least one service management capacity in the service provider environments. The intended audience for this certification is the business managers, operational staff, and Information Technology specialists who work in the organizations that have adopted as well as adapted the Information Technology Infrastructure Library.

What is the duration of the ITILSC-OSA Exam

• Length of Examination: 90 minutes
• Format: Multiple choices, multiple answers
• Passing Score: 28 marks