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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. "Planen und Verwalten der Ressourcen, die für die Bereitstellung eines Releases in der Produktion erforderlich sind" ist ein Zweck in welchem Teil des Service Lifecycle?

A) Kontinuierliche Serviceverbesserung
B) Servicebetrieb
C) Serviceübergang
D) Servicestrategie

2. Die Sanierungsplanung wird am besten wie folgt beschrieben:

A) Planen, wie ein Benutzer für eine fehlgeschlagene Änderung entschädigt wird
B) Planung der erforderlichen Schritte, wenn eine Änderung nicht erfolgreich ist
C) Planen, wie die Kosten einer Änderung erstattet werden
D) Planen, wie die Änderungsanforderung einer fehlgeschlagenen Änderung angezeigt wird

3. Welche der folgenden Aussagen ist die BESTE Definition eines Ereignisses?

A) Verringern oder Beseitigen der Ursache eines Vorfalls oder Problems
B) Die unbekannte Ursache eines oder mehrerer Vorfälle, die sich auf einen IT-Service auswirken
C) Eine ungeplante Unterbrechung eines IT-Dienstes oder eine Verringerung der Qualität eines IT-Dienstes
D) Jedes erkennbare oder erkennbare Ereignis, das für die Verwaltung der IT-Infrastruktur von Bedeutung ist

4. Welches ist die richtige Kombination von Service Management-Begriffen im gesamten Lebenszyklus?

A) 1C, 2B, 3A, 4D
B) 1A, 2B, 3C, 4D
C) 1B, 2C, 3D, 4A
D) 1C, 2D, 3A, 4B

5. Welcher der folgenden Aspekte ist NICHT einer der fünf einzelnen Aspekte des Service-Designs?

A) Das Design neuer oder geänderter Dienste
B) Das Design des Service-Portfolios, einschließlich des Service-Katalogs
C) Das Design der Technologiearchitektur und der Managementsysteme
D) Die Gestaltung von Markträumen

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