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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Northern Trail Outfitters published detailed activity measures for its sales teams 6 months ago. The VP of sales has noticed that the number of sales activities reps have logged has increased to meet the new standards, but the actual number of booking activities remains low. The VP suspects that sales reps misunderstand the activity measures process.
What should the consultant recommend?

A) Reevaluate Opportunity stages.
B) Deploy Sales Engagement and use Cadences.
C) Train the reps on targeted interactions.

2. When addressing challenges within Cloud Kicks' Sales Cloud project, which approach should a consultant prioritize to extend declarative development effectively?

A) Prioritize standard Salesforce features to manage costs while ensuring project success.
B) Assess project requirements to decide if custom development or third-party apps are needed, considering budget and resources.
C) Opt for custom development, weighing long-term scalability and maintenance against quick solutions.

3. What is a key capability of Data Loader?

A) Imports organization and configuration metadata
B) Runs one-time or scheduled data imports
C) Prevents importing duplicate record data

4. Cloud Kicks (CK) has customers who are often involved with more than one company. CK wants to track these contacts on associated accounts without creating duplicate Contact records.
What should a consultant consider when enabling the Set Up Contacts to Multiple Accounts feature?

A) Designate a default account as the Contact's primary account.
B) Create a junction object to link Accounts and Contacts.
C) Add account relationships from the Contact record.

5. When emails sync by Einstein Activity Capture, how are the emails matched to Sales Cloud records?

A) Matching is based on any Email field.
B) Matching is based on Full Name and standard Email field.
C) Matching Is based on the standard Email field.

Solutions: