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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. How the resource requirement forecast is taken from NELLE inputs?

A) NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.
B) NELLE planning packages include resource requirements and total figures are calculated automatically.
C) Resource streams manager analyse input and define the number of resources needed.
D) F&C controller evaluates the required use of resources and calculates the expected SPC cost.

2. Name the essential (bare MINIMUM) after-sales services provided by Care?

A) HWS and Software Maintenance.
B) Emergency Support, Help Desk, Spare Part Management.
C) Emergency Support, Help Desk, SW Rollout (SW Upgrade/Update) mass installation/deployment.
D) SW Installation, SW Rollout, Emergency Support.

3. In a SI solution some non standard NSN servers are used. Who is responsible for the Equipment Support?

A) NSN is responsible for only equipment used in NSN standard solutions and therefore the Customer must have contract directly with the equipment provider.
B) SI local organization.
C) Responsibility is split between SI and Care according to local agreement.
D) 100% Care.

4. In the handover from Delivery to Care, which of the following is NOT a task for the Care Program Manager?

A) Make sure that the customer has accepted the network elements with acceptance certificates.
B) Inform and train the customer about the NSN Care service delivery processes and practices.
C) Organize site access for NSN maintenance personnel.
D) Ensure that the Care Plan is created, communicated and agreed with customer.

5. What is a legally secure contract for NSN and a Customer?

A) If NSN has a long-running relationship with the customer, so a "gentlemen's" or "verbal" agreement is enough, especially in some countries.
B) Terms and conditions documenting the commitments of both parties needs to be written and signed.
C) A detailed customer Purchase Order with a description of the Services Ordered is sufficient.
D) A PO with the payment terms defined is sufficient, provided NSN had contractual relationship with the customer in the past.

Solutions: