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Avaya Oceana® Solution Support Sample Questions:

1. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A) ORC
B) Email Manager
C) Agent Controller
D) Omni channel Database

2. Which credentials does Avaya Oceana Workspaces use for Agent login?

A) Avaya Breeze Authorization Service and Avaya Communication Manager extension and password
B) Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
C) Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
D) Avaya Breeze Authorization Service and LDAP as Authentication Authority

3. To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe

4. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkReque$tID=ContextStoreID and ContactlD=UClD
B) WorkRequestID=ContextStoreID-UCID=ContactID
C) WorkRequestID=CustomerID=UClD=ContactID
D) WorkRequestID=RouteRequestID=ContactID

5. When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A) Backup UCA Store Service.
B) Backup Avaya Control Manager DB.
C) Backup Cluster# 1 Snap-in's SVAR files.
D) Backup Omni channel Cache DB.
E) Backup Avaya Aura Session Manager.

Solutions: