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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. How can you make Business flows configurable and adaptive in Order Management?

A) By altering the process model.
B) With customization.
C) By doing a value chain analysis.
D) With change request management.

2. The ability to have multiple quotes assigned to a single opportunity enables sales people to ________________.

A) find the optimal price point of a quote
B) Both A and B.
C) handle approvals of quotes
D) make quote negotiationsmore effective since alternative quotes can be presented to a prospect

3. What are the key trends driving the Commerce space?

A) Customers expect highly personalized and rich interaction.
B) None of the above.
C) Customers want to simplify shopping by using one channel for a given transaction.
D) Businesses are becoming product-centric.

4. WebSphere Commerce helps businessesto deliver and manage BRAND EXPERIENCE across which of the following channels and touchpoints?

A) Both direct and extended channels like social networks.
B) All direct channels.
C) Web, mobile, callcenter, and in-store.
D) All direct channels including mobile touchpoints.

Solutions: