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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Use wild cards.
B) Use the customer Id.
C) Use the search filter.
D) Increase the numbers of search terms.

2. You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer.
How do you proceed?

A) Call your account manager to ask for help.
B) Send an email to SAP EMEA Support.
C) Call the Customer Interaction Center.
D) Create a message using the component SV-SMG-SUP within Service Desk.

3. What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

A) Safe remote access
B) Batch job planning
C) Report development
D) Performance measurement

4. Where is collected data processed to generate a report when using SAP EarlyWatch Alert?

A) In SAP Support office by support consultants
B) In SAP Solution Manager
C) In the Data Collectors on satellite systems
D) In the SAP Service Marketplace

5. When processing a message it is not always clear what should be documented.
What is a best practice when including information in the message?

A) Contact the customer each time you need detailed information about their installation.
B) Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.
C) Documenting information is not required because other colleagues will contact the customer when they take over the message.
D) Putting too much information in the internal memos makes the case confusing and harder for others to use the information.

Solutions: